Our Services

Digital Transformation

Digital-First, AI-Led Retail Strategies for an Evolving Retail Landscape

McMillanDoolittle helps retailers, brands and solution providers transform their go-to-market strategies for winning the digital shopper and developing internal digital processes and competencies. As consumers worldwide become increasingly omnichannel in their attitudes and buying behavior, we can help you prepare yourself and your business to win the omnichannel shopper.

Why McMillanDoolittle Can Help You Win:

25+ years experience in digital retail – we’ve seen the evolution
Access to our full bench of eCommerce and digital retail experts – Merchants, Marketers, Customer Experience and Operations
Proprietary methodologies that have built successful ecommerce and omnichannel strategies around the world
Leaders in global retail insights & innovation
Proprietary data, insights, and tools focused on your markets and your consumers

Our working style is built on collaboration, ownership and sustainability. We ensure that your team is actively involved and your solutions are strategic and repeatable.

Our Services focus on strategy and day-to-day operations:

Digital-First Strategy and Planning

Consumer insights and innovation
AI readiness and governance
eCommerce and omnichannel strategic assessments and gap analysis
Organization design & incentive structures for digital transformation
Market analysis and sizing
Competitive intelligence and white space analysis
Digital-first product assortment strategies
Expert witness analysis
Due diligence for investors (buy and sell side)
Technology and solution provider retail vertical positioning and go-to-market planning
Retail media management strategies
1P vs. 3P strategy planning

Digital Retail Operations and Skills Development

eCommerce executive education workshops
Digital-first merchandising & product planning strategies
Omnichannel and site merchandising benchmarking assessments
Interim digital retail and eCommerce management
eCommerce operations and technology assessments and solution selection
Last-mile delivery and supply chain optimization
Cross-border digital retail strategies
Product content syndication

We believe all clients can leverage our winning formula and our expert teams who are passionate about retail. If you are ready to supercharge your growth and build your brand for the future, Contact Us.

Digital
Transformation

Digital retailing has come a long way, yet in many ways, it has only just begun

Drawing from over 20 years of digital strategy experience and a keen eye on the future of retail, our team of experts are your guides to digital transformation. We focus on ecommerce growth, digitally-enhanced stores, reimagined customer experience and organization design to deliver digital strategy. Our operational plans are practical, powerful and high-performing. Our approach provides strategic and financial recommendations to deliver a unified plan across your senior management team.

Our Services

pedestrians walking on city sidewalks at night

STRATEGIC PLANNING
Personalized guidance from inspiration to implementation to impact.

close-up of hand writing on whiteboard from above

CONCEPT AND CUSTOMER EXPERIENCE DEVELOPMENT
Big ideas dreamed, tested and built around your goals.

view from above of man doing inventory in warehouse

BUSINESS PERFORMANCE IMPROVEMENT
Optimized operation driving physical and digital channel success and management momentum you can measure.

young white woman shopping in cosmetics department

CONSUMER INSIGHTS AND INNOVATION
Understanding customers and shaping a physical and digital customer journey that reinforces your brand.

RETAIL INTELLIGENCE AND INVESTOR SERVICES
Invaluable knowledge and insights from true retail experts.

DIGITAL TRANSFORMATION
Digital strategy experience with a keen eye on the future of retail.