![]()
WHAT'S NEW AT McMILLAN|DOOLITTLE
|
McMillanDoolittle helps companies develop a unique, consistent and sustainable customer experience that aligns their strategy and positioning with the right execution practices to win with customers.
We understand what creates a great customer experience and how to deliver it consistently, time and again, across all touch-points and channels. Our unique experience as both retailers and consultants enables us to help clients address the complexity of uniting their positioning with all the elements and processes that directly touch customers. Our partners understand all the elements that comprise the customer experience (selection, convenience, communications, team, control and much more). By leveraging our proprietary models and comprehensive framework, we help clients identify their best opportunities for strengthening long-term relationships with their target customers. For more information, click here.
Latest Issue of Retail Watch:
- Customers in Control and the New Retail Dynamic
- Multi-Channel Commerce
- Social Media
- Tweet, Tweet?
- Mobile Media: There’s An App for That
- We’re Just Beginning
- Brands Going Retail:
- Crewcuts
- Madewell
- Martin & Osa
- Klinger Advanced Aesthetics
- Nau
Speaking Engagements and Seminars
- Anne Brouwer delivered the keynote presentation, “The Retail and Consumer Trends for the Coming Decade" at ICSC’s Midwest Idea Exchange. ...
- Neil Stern discusses the types of innovation that store brands need in order to stay competitive with national brands at PLMA’s Innovation Hall. ...
In The News—Recent Articles & Quotes by McMillanDoolittle Partners
- "Costco surprises consumers with great products and brands at exceptional prices," says Will Ander. Consumer Reports ...
- "The strength of the U.S. retailers has been scale and replication, not ’How do I flex to the market?,’ " said Neil Stern. LA Times ...
- Anne Brouwer said the recent growth in lower-price bridal retailing makes sense for two reasons. JSOnline ...
- "Disney’s obviously as high-profile a name as you can get, at least from a brand standpoint, so that’s definitely good news for Block 37," said retail consultant Neil Stern. Chicago Tribune ...
- "In their particular niche, I’m not aware of anyone doing exactly what they’re doing," Devitt said. The Palm Beach Post ...
|
|
